# Adventist Health Reedley

Hospital in Reedley, CA. Verified from the hospital's own policy.

Adventist Health Reedley likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.

The hospital makes the final decision.

| Household size | Free care if yearly income is up to | Discount if yearly income is up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |

Dollar amounts use the 2026 federal poverty guidelines.

## Discount steps

- 0% to 200% of poverty level, patient pays $0 (full charity) for emergency and medically necessary care
- 201% to 300% of poverty level, patient pays 50% of the AGB (amount generally billed) for emergency and medically necessary care
- 301% to 400% of poverty level, patient pays 75% of the AGB (amount generally billed) for emergency and medically necessary care
- 0% to 400% of poverty level, patient pays Insured patients with high medical costs: the remaining AGB, if any, after the insurance payment

## How to apply

- Call (844) 827-5047 and ask for financial assistance.
- [Application form](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=ad33093d-10cb-4876-9f87-1ba56dcb8698)
- [Standard Policy: Financial Assistance Policy for California-Based Hospitals (Adventist Health Standard Policy No. 14736; no effective date printed)](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2)
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Bring recent pay stubs from within 6 months before or after the first bill, or a copy of the federal tax return (Form 1040).
- Savings and property. The policy looks at income only, not savings or property.
- Very large bills. Out-of-pocket costs over 10% of household income (current income or income in the prior 12 months)

## If you have insurance

Insured patients can also apply for help with deductibles and copays.
Keep your insurance. Financial assistance covers bills from this one place only.

## What is covered

Covered. Emergency and medically necessary care at Adventist Health hospitals in California. Care that is neither emergency nor medically necessary gets a smaller discount for uninsured patients up to 400% of the poverty level.

Not covered. Emergency room doctors are not covered unless named as a Covered Provider. Other doctors who bill separately, gift shop and cafeteria purchases, care a provider says was not medically necessary, and non-licensed hospital services are excluded.

## State program in California

### Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)

Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.

Income levels in the program are discount up to 400% of poverty level.

Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.

How to apply. Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).

> Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/frequently-asked-questions/, checked 2026-11-10

### Hospital Bill Complaint Program (HCAI)

A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.

Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.

How to apply. File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

> If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/, checked 2026-11-10

### Emergency physician discount rule

Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.

Income levels in the program are discount up to 400% of poverty level.

Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.

How to apply. Ask the emergency physician group named on the bill for its discount payment policy.

> an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care

Source https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=c7bdd7eb-bcc0-4a84-bcab-a21b5e578d9c, checked 2026-11-10

## Notes

This hospital is listed as Adventist Health Reedley, 372 W. Cypress Avenue, Reedley, in the policy's covered facility list. Its amount generally billed is 19% of full charges, except at its rural health clinics. Free care at or below 200% of the poverty level if you have no insurance. From 201% to 400% you pay a share of the amount generally billed. The table says 50% or 75% of the AGB, which we read as the share you pay. If you have insurance and high medical costs, your bill is cut to the amount generally billed after insurance pays, up to 400% of the poverty level. The policy does not show free care for insured patients. Your bill can never be more than Medicare or Medi-Cal would pay, whichever is greater. You may get help without applying if you have Medi-Cal or other public benefits. The application gets an answer within 21 days. Approval lasts 180 days. Appeals go in writing to the hospital's Finance Officer within 30 days. The policy gives no deadline to apply. The phone number is Adventist Health's system-wide line. You can also email AHFinAsst@AH.org. The hospital's main line in the facility list is (559) 638-8155. The policy says it is translated into local languages, but it does not name them.

## Sources

- Free care level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > 200% or less of the Zero (Full Charity)
- Discount level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > 400% or less of the Federal Poverty Level Remaining AGB, if any, after applying
- Discount steps https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > 201 % -300% of the 50% of the AGB (Discount)
- Insured patients https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > Financial Assistance may be applied to uninsured patients, as well as the patient liability for patients with insurance
- Asset test https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > Adventist Health will not consider the patient's monetary assets in determining eligibility for Charity Care or Discounted Care.
- Very large bills https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > Annual Out-of-Pocket Costs that are more than ten percent ( 10%) of the patient's Household Income
- What is not covered https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > Emergency room physicians, who provide emergency medical services in an Adventist Health general acute care facility are excluded from this policy
- Documents https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > Recent pay stubs from within the 6 months before or after the patient is first billed
- Financial counseling phone https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=ad33093d-10cb-4876-9f87-1ba56dcb8698
  > For Questions, Please Call (844) 827-5047
- Facility list https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=db09877c-d8b1-4acd-8324-76365a29acd2
  > Adventist Health Reedley 372 W. Cypress Avenue 559-638-8155

Last checked 2026-11-10.

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