Arrowhead Regional Medical Center
Acute care hospital in Colton, CA.
Verified from the hospital's own policy
Arrowhead Regional Medical Center likely gives free care to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6. It likely gives a discount to households with a yearly income up to $87,780 for 1 person, $119,020 for 2, $150,260 for 3, $181,500 for 4, $212,740 for 5 or $243,980 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $63,840 | $87,780 |
| 2 | $86,560 | $119,020 |
| 3 | $109,280 | $150,260 |
| 4 | $132,000 | $181,500 |
| 5 | $154,720 | $212,740 |
| 6 | $177,440 | $243,980 |
Discount steps
- 0% to 400% of poverty level, you pay $0 (Charity Care) if uninsured, underinsured, or with high medical costs
- 401% to 550% of poverty level, you pay No more than what Medicare would pay, only for patients with high medical costs
How to apply
- Call (877) 818-0672 and ask for financial assistance.
- Application form
- Patient Charity Care Policy and Procedure (Policy No. 110.28 Issue 11) and Patient Discount Payment Policy and Procedure (Policy No. 110.29 Issue 11), effective January 1, 2025
- Bring photo ID, proof of family income (recent pay stubs or income tax returns only), statement of support if you have no income.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Savings and property
- The policy looks at income only, not savings or property.
- Very large bills
- Out-of-pocket costs over 10% of family income (current or prior 12 months, whichever is less); required for the 401% to 550% discount
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Emergency care and medically necessary hospital and clinic services at ARMC-run facilities, including services by providers contracted with ARMC
- Not covered
- Professional fees from individual providers such as physicians, anesthesiologists, radiologists, and pathologists are billed separately and are not covered. ARMC keeps a list of non-covered providers.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care if your family income is at or below 400% of the poverty level and you have no insurance, have insurance with costs you cannot pay, or have high medical costs. From 401% to 550%, you can get a discount only if you have high medical costs, and you will not pay more than Medicare would pay. Savings and other assets are not counted. There is no time limit to apply. Approval lasts one year. The application takes about 30 days. If your visit was for an injury someone else may have caused, your application can be put on hold while the county checks for a recovery claim. Appeals go in writing to the Patient Accounts Department Administrative Manager, 400 N Pepper Ave., Colton, CA 92324, or call (909) 777-0771. The application also lists (909) 777-0740 and (909) 777-0763 for questions. Staff can help you apply for Medi-Cal, Covered California, or county-funded coverage. Board of Supervisors approval was listed as pending in the filed policy.
Sources
- Free care level
The patient has a Family income that does not exceed 400% of the Federal Poverty Level (FPL).
- Discount level
The patient’s Family income is between 401% and 550% FPL; and
- Discount steps
the maximum amount that an Eligible Patient owes for services under this policy is limited to the amount of payment that ARMC would expect
- Insured patients
The patient is Uninsured, Underinsured, or is a Patient with High Medical Costs
- Asset test
Monetary assets are not considered in determining eligibility for Charity Care.
- Very large bills
Annual Out-Of-Pocket Costs incurred by the patient at ARMC that exceed the lesser of 10% of the patient’s current Family income
- What is not covered
This Discount Payment program does not cover professional fees that may be charged by individual service providers
- Documents
Proof of Family income (recent paystubs or income tax returns only)
- Financial counseling phone
Call Customer Service: 1-877-818-0672.
- No deadline
There is no time limit for a patient to apply for Charity Care.
Last checked. 2026-11-10
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