Docs Surgical Hospital
Acute care hospital in Los Angeles, CA.
Verified from the hospital's own policy
Docs Surgical Hospital likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |
Discount steps
- 0% to 200% of poverty level, you pay $0
- 201% to 400% of poverty level, you pay partial charity care; the policy does not state the amount (its low-income and high-cost discounts cap the bill at Medi-Cal rates, or 75% off charges if no Medi-Cal rate exists)
How to apply
- Call (323) 930-1040 and ask for financial assistance.
- Charity Care and Discount Payment Policies (no date printed; HCAI shows effective 05/07/2026)
- Bring Financial Disclosure Statement (can be done by phone or on paper), prior year tax return and the most recent month of pay stubs, if requested, proof of ineligibility for Medi-Cal or Medicare (usually a denial), for the high medical cost discount, 12 months of pay stubs and proof of out-of-pocket medical payments.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Very large bills
- Two rules. Low-income uninsured patients whose eligible bills are over 30% of yearly family income can get catastrophic coverage. Patients at or below 350% of the poverty level whose out-of-pocket medical costs in the last 12 months are over 10% of family income can get a high medical cost discount.
- Languages
- English, Spanish
If you have insurance
If you have insurance, ask whether this policy helps with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Inpatient and outpatient hospital services at DOCS Surgical Hospital. Elective cosmetic procedures and services found not medically necessary are not covered.
- Not covered
- Physicians and other providers bill separately, including radiology, anesthesiology, pathology, and laboratory. Copays, indemnity balances, and Medi-Cal share of cost are not eligible.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care at or below 200% of the poverty level. From 200% to 400% you may get partial charity care, but the policy does not say how much. Patients with no insurance get 20% off charges on the bill. Paying in full right away can get 25% off. The policy asks you to show you were denied Medi-Cal or Medicare before charity care. It is unclear whether insured patients can get help with deductibles. The definition says charity care may include copays or deductibles, but other sections exclude copays. The eligibility table lists incomes from 400% to 600% of the poverty level without saying what each column gets. Parts of the text mention children, which looks left over from another hospital's template. You get a written answer within 30 days. The application form filed with the state (HCAI) did not open. The link returned an error page (HTTP 404), so no form is linked here. The policy gives no phone number. The hospital main line in Medicare records is (323) 930-1040. Ask for Patient Accounting.
Sources
- Free care level
DOCS Surgical Hospital will provide a full charitable deduction for applicants whose qualifying income is at 200% or less
- Discount level
If your income is between 200% to 400% of the Federal Poverty Income Guidelines you may qualify for partial Charity Care.
- Discount steps
Eligible patients’ obligation will be reduced to no more than the applicable Medi-Cal rates in effect at date of service.
- Very large bills
Catastrophic Medical coverage is available for low income uninsured patients whose eligible medical bills exceed 30% of the patient's annual family income.
- What is not covered
This policy does not apply to professional services provided to DOCS Surgical Hospital patients by physicians or other medical providers
- Documents
Copies of prior year tax return and the most recent one (1) month of pay stubs may be requested.
- Languages
Such information shall be provided in English and Spanish, and will be translated for patients/guarantors who speak other languages.
Last checked. 2026-11-10
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