Greater El Monte Community Hospital

Nonprofit acute care hospital in South El Monte, CA.

Verified from the hospital's own policy

Greater El Monte Community Hospital likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.

The hospital makes the final decision.

Yearly household income, before taxes, using the 2026 federal poverty guidelines (free up to 200%, discount up to 400% of poverty level).
People in householdFree care up toDiscount up to
1$31,920$63,840
2$43,280$86,560
3$54,640$109,280
4$66,000$132,000
5$77,360$154,720
6$88,720$177,440

Discount steps

  • 0% to 200% of poverty level, you pay $0
  • 201% to 400% of poverty level, you pay no more than the greater of what Medicare or Medi-Cal would pay, with an interest-free payment plan
  • 401% to % of poverty level, you pay same cap possible at the hospital's discretion, only with high medical costs

How to apply

  1. Call (626) 579-7777 and ask for financial assistance.
  2. Application form
  3. AHMC Charity Care and Discount Payment Policy, AHMC-REV-001 (revised April 20, 2026)
  4. Bring financial assistance application, recent pay stubs or income tax returns, a letter of support or declaration of no income if you have no income.
  5. We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
Savings and property
The policy looks at income only, not savings or property.
Very large bills
Below 400% of the poverty level, yearly out-of-pocket medical costs are capped at 10% of family income. Above 400%, out-of-pocket costs over 10% of income may still earn a discount at the hospital's discretion.
Languages
English, Spanish, Mandarin Chinese, Vietnamese

If you have insurance

Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.

What is covered

Covered
Medically necessary care at the hospital. Hospital services are presumed medically necessary unless a doctor signs otherwise.
Not covered
Doctors and outside vendors bill separately and are not covered unless they are credentialed medical staff, who agree to honor the hospital's decision. ER doctors bill separately and must by law give their own discounts at or below 400% of the poverty level.

State program in California

Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)

Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.

Income levels in the program are discount up to 400% of poverty level.

Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.

Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).

Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty

Program source, checked 2026-11-10

Hospital Bill Complaint Program (HCAI)

A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.

Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.

File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.

Program source, checked 2026-11-10

Emergency physician discount rule

Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.

Income levels in the program are discount up to 400% of poverty level.

Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.

Ask the emergency physician group named on the bill for its discount payment policy.

an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care

Program source, checked 2026-11-10

Notes

Free care at or below 200% of the poverty level. From 201% to 400%, you pay no more than Medicare or Medi-Cal would, and you can pay over time with no interest. Above 400%, a discount is possible only with high out-of-pocket costs and is up to the hospital. There is no deadline to apply, even after a bill goes to collections. You get a decision in 14 to 30 days. Appeals go in writing to the hospital's CFO within 30 days of a denial, with a written answer in 30 days. Collections stop while you appeal. The hospital says it never reports medical debt to credit bureaus. Email for help is [email protected]. Applications go to AHMC Healthcare, Inc., Financial Assistance, 500 E Main Street, Alhambra, CA 91801, Attention Director of CBO. A separate 40% prompt-pay discount needs full payment up front and is not charity care. This policy covers nine AHMC hospitals. The state copy is a scanned document, and the phone and language rows were checked against the page images. The language table carries a note asking each hospital to verify it before filing, so the language list may change. CMS lists the hospital as voluntary nonprofit, while the policy is from AHMC Healthcare, Inc.

Sources

  • Free care level
    Family income 0 to 200 percent FPL: 100 percent Charity Care (free care).
  • Discount level
    Family income 201 to 400 percent FPL: Discount Payment. Patient responsibility does not exceed AGB (the greater of Medicare or Medi-Cal reimbursement).
  • Discount steps
    Patients whose annual OOP costs meet the High Medical Costs definition may qualify for Discount Payment at AHMC discretion.
  • Insured patients
    Discount Payment is available to uninsured patients and patients with high medical costs whose family income exceeds 200 percent
  • Asset test
    Monetary assets are not considered in determining eligibility for Charity Care or Discount Payment.
  • Very large bills
    Patient or family out-of-pocket medical expenses do not exceed 10 percent of the patient family income
  • What is not covered
    Professional services provided by physicians and other services provided by outside vendors are not covered by this policy unless otherwise specified in Section 15.
  • Deadline
    There is no deadline for a patient to apply for Charity Care or Discount Payment.
  • Documents
    Documentation of income is limited to recent paystubs or income tax returns.
  • Languages
    AHMC Greater El Monte Community Hospital Spanish, Mandarin Chinese, Vietnamese
  • Financial counseling phone
    AHMC Greater El Monte Community Hospital 626-579-7777 [email protected]

Last checked. 2026-11-10

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