Joyce Eisenberg Keefer Medical Center
Nonprofit psychiatric hospital in Reseda, CA.
Verified from the hospital's own policy
Joyce Eisenberg Keefer Medical Center likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |
Discount steps
- 0% to 200% of poverty level, you pay $0
- 201% to 300% of poverty level, you pay 25% of charges (75% write-off)
- 301% to 400% of poverty level, you pay 50% of charges (50% write-off)
How to apply
- Call (818) 758-5045 and ask for financial assistance.
- Application form
- Financial Assistance Policy (revised 1/2026)
- Bring Application for Financial Assistance, recent pay stubs or tax returns.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Very large bills
- Insured patients qualify on the same income scale if their yearly out-of-pocket medical costs top 10% of family income.
- Languages
- English, Spanish
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- All services billed by the hospital's 10-bed geriatric psychiatry unit (Auerbach Geriatric Psychiatry Unit). There is no emergency room.
- Not covered
- Doctors, therapy providers, x-ray providers, lab providers, and anyone else who bills separately from the hospital are not covered.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
This policy covers only the hospital's 10-bed geriatric psychiatric unit. Free care at or below 200% of the poverty level. From 201% to 300%, 75% of the charges are written off. From 301% to 400%, half is written off. The policy also says eligible patients never pay more than the amount generally billed to insured patients. Insured patients with high out-of-pocket costs use the same scale. There is no time limit to apply. Approval lasts one year. To dispute a denial, tell the Program Director within 30 days, by phone or in writing. You can also call the Director of Social Services at (818) 758-5038, weekdays 8 am to 4 pm. Mail applications to JEKMC, 7150 Tampa Ave., Reseda, CA 91335, Attn Fiscal Department. The policy does not say whether assets are counted.
Sources
- Free care level
Patient is an Uninsured Patient or an insured patient with high medical costs with a Family Income at or below 200%
- Discount level
have a family income at or below 400% of the federal poverty level
- Discount steps
A 75% write-off of all charges for Hospital Services
- Discount steps
A 50% write-off of all charges for Hospital Services
- Insured patients
insured patients with high medical costs and are below 400% of federal poverty level.
- Very large bills
Annual “out-of-pocket” costs incurred by the individual at the hospital that exceed the lesser of 10 percent of the patient’s current family income
- What is not covered
This policy does not apply to physicians or any other medical providers whose services are not included in Hospital’s bill.
- Deadline
Hospital does not impose time limits for financial assistance application nor deny eligibility based on timing of a patient’s application.
- Documents
the patient shall be required to provide recent pay stubs or tax returns as proof of income.
- Languages
Copies of this Financial Assistance Policy, the Plain Language Summary and Application, as well as government program applications are available in English and Spanish
- Financial counseling phone
Patient may call the Program Director at 818-758-5045, or the Director of Social Services at 818-758-5038
Last checked. 2026-11-10
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