Oroville Hospital
Nonprofit acute care hospital in Oroville, CA.
Verified from the hospital's own policy
Oroville Hospital likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |
Discount steps
- 0% to 200% of poverty level, you pay $0 (uninsured patients; the policy says they may qualify for free care)
- 201% to 400% of poverty level, you pay No more than Medicare or Medi-Cal would pay, whichever is higher (uninsured patients)
- 0% to % of poverty level, you pay Community Care rates for any uninsured patient with no application: $3,000 per inpatient day, 50% off outpatient charges, 25% off clinic and doctor fees
How to apply
- Call (530) 538-8766 and ask for financial assistance.
- Application form
- Community Care Financial Assistance Policy & Fair Billing Policies, PFS 002 and PFS 003 (revised 10/25)
- Bring recent pay stubs for all working family members, or the most recent income tax return, proof of essential living expenses.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Residency
- Discounts for people who do not live in the Oroville community may be limited to 50% of billed charges or Community Care rates, unless Administration approves an exception.
- Savings and property
- The policy counts savings or property, not only income.
- Very large bills
- When bills are more than 50% of yearly family income, the hospital takes 50% off. When bills are more than 100% of yearly family income, it takes 90% off. A prior year tax return is needed.
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Emergency and medically necessary care at Oroville Hospital, plus the emergency room doctors listed in the policy.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Uninsured patients at or below 200% of the poverty level may get free care. From 201% to 400%, uninsured patients pay no more than Medicare or Medi-Cal would pay. Every uninsured patient gets Community Care rates without applying, with no income limit. Insured patients with out-of-pocket costs of 10% or more of income can apply for help. The policy contradicts itself on savings. One section says monetary assets may no longer be considered, which matches state law. Another says rates are set on income and non-exempt resources, and a discount table is labeled a resource level test. People who do not live in the Oroville community may get a smaller discount. No deadline to apply is stated. The application says you hear back within 30 days. If papers are missing, the account is held 30 days. Approval is decided case by case, and a new application may be needed for each visit. Disputes over charges are taken up to 60 days from the visit or discharge. Appeals go in writing to Patient Financial Services. A second phone number is (530) 538-8786. The policy does not say whether outside doctors bill separately.
Sources
- Free care level
Uninsured income levels between 0% and 200% Federal Poverty Level: a. May qualify for 100% Financial Assistance or free care adjustment.
- Discount level
Limit expected payment for services it provides to a self-pay, uninsured patient at or below 400 percent of the federal poverty level
- Discount steps
Community Care Rates are applied to all self-pay / uninsured patients regardless of their income level with no application required.
- Insured patients
Oroville Hospital is committed to providing financial assistance to patients without health insurance and to patients insured with high medical costs.
- Asset test
negotiate a payment rate or arrangements based on income, non-exempt resources and eligibility guidelines described in this policy.
- Residency
Discount or financial assistance to individuals who do not reside in the community of Oroville may be limited to 50% of billed charges
- Very large bills
If the combination of account balances is greater than 100% of the family unit’s annual gross income the patient will be granted a 90% discount.
- What is covered
Oroville Hospital and the emergency room physicians listed on section D will adopt the following:
- Documents
must submit current pay stubs for all working members of the family, or the most recent Income Tax Return.
- Financial counseling phone
Please contact our Patient Financial Services Department at (530)538-8766 or (530)538-8786 with any questions.
- Facility named in policy
Title: Oroville Hospital Fair Billing Policies
Last checked. 2026-11-10
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