Redlands Community Hospital
Nonprofit acute care hospital in Redlands, CA.
Verified from the hospital's own policy
Redlands Community Hospital likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |
Discount steps
- 0% to 200% of poverty level, you pay $0 (free care)
- 201% to 300% of poverty level, you pay 50% of the Medicare fee schedule
- 301% to 350% of poverty level, you pay 75% of the Medicare fee schedule
- 351% to 400% of poverty level, you pay 100% of the Medicare fee schedule
How to apply
- Call (909) 335-5534 and ask for financial assistance.
- Application form
- Financial (Patient) Policy (effective 1/1/2025)
- Bring proof of identity (California driver's license, state ID card, passport, or Social Security card), recent tax return, or the two most recent pay stubs from within 6 months before or after the first bill.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Savings and property
- The policy counts savings or property, not only income.
- Very large bills
- Patients with high medical costs (out-of-pocket costs at the hospital over 10% of family income) up to 400% of the poverty level
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Emergency care, urgent care to prevent harm, non-elective care in life-threatening situations, other medically necessary care reviewed case by case, and non-covered or denied medically necessary services for any insurer.
- Not covered
- The policy covers only services by hospital staff. Physicians are not hospital employees and have not adopted the policy, so their bills are separate.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care at or below 200% of the poverty level. From 201% to 400% you pay a share of the Medicare rate, from 50% up to 100%. The free and discount rows come from a table that matches income columns to letters A to D. People with insurance can get help with copays, deductibles, and coinsurance. Your bill can never be more than Medicare or Medi-Cal would pay, whichever is greater. People with Medi-Cal, and people who have died, get full help without applying. Above 400%, uninsured patients get a standard 76% discount off charges. The policy says staff review the family's available financial resources. California law has not allowed hospitals to count savings since 2025, so ask about this if it comes up. Processing takes about 45 days. Appeals go in writing to the Director of Patient Financial Services at any time. The policy gives no deadline to apply. The application line is (909) 335-5534, extension 5580. Email [email protected] or fax (909) 307-5057. The policy says contact details are available in fifteen languages but does not name them. A separate section sets different discounts for the hospital's clinics.
Sources
- Free care level
A Free Care - Charity Care
- Discount level
Documented income for all Financial Assistance must be at or below 400% of the FPL.
- Discount steps
B Patient amount due reduced to 50% of Medicare Fee Schedule
- Insured patients
Insured patients can qualify for assistance to help cover the costs not covered by insurance, such as copays, deductibles, coinsurance, and non-covered amounts.
- Asset test
A review of the patient's and/or family's available financial resources
- Very large bills
Self-Pay Patients, Underinsured Patients and Patients with High Medical Costs with verified income at or below 400% of the FPL
- What is not covered
All Physicians and other non RCH Medical Professionals are not employed by RCH and have not adopted RHC's FAP.
- Documents
Two most recent pay stubs (recent paystubs are paystubs within a 6-month period before or after the patient is first billed)
- Financial counseling phone
Questions about this Financial Assistance Policy may be directed to Patient Financial Services, (909) 335-5534.
Last checked. 2026-11-10
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