Riverside University Health System-Medical Center
Acute care hospital in Moreno Valley, CA.
Verified from the hospital's own policy
Riverside University Health System-Medical Center likely gives free care to households with a yearly income up to $15,960 for 1 person, $21,640 for 2, $27,320 for 3, $33,000 for 4, $38,680 for 5 or $44,360 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $15,960 | $63,840 |
| 2 | $21,640 | $86,560 |
| 3 | $27,320 | $109,280 |
| 4 | $33,000 | $132,000 |
| 5 | $38,680 | $154,720 |
| 6 | $44,360 | $177,440 |
Discount steps
- 0% to 100% of poverty level, you pay $0 (Free Charity Care Program)
- 101% to 400% of poverty level, you pay No more than what Medicare or Medi-Cal would pay, whichever is greater
How to apply
- Call (877) 501-5085 and ask for financial assistance.
- Application form
- HW 200 Financial Assistance Programs (effective 04/2026)
- Bring signed application, photo ID, proof of family income (recent pay stubs or income tax returns), statement of support if you have no income.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Savings and property
- The policy looks at income only, not savings or property.
- Very large bills
- Patients at or below 400% of the poverty level with yearly out-of-pocket costs over 10% of family income count as high medical cost patients
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Medically necessary hospital inpatient and outpatient services at RUHS Medical Center
- Not covered
- Separately billed physicians are not covered, including ER doctors (separate policy), contracted surgeons, and radiology doctors. Outpatient prescriptions are not covered.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care if your family income is at or below 100% of the poverty level. Up to 400%, uninsured and underinsured patients pay no more than Medicare or Medi-Cal would pay, whichever is more. Savings and other assets are not counted. You can apply at any time, and the application takes about 30 days. Applications go to the county Medically Indigent Services Program (MISP), which first checks whether you can get Medi-Cal, Medicare, SSI, or MISP coverage. The policy says co-insurance alone does not make you underinsured. If you are denied, you have 10 days from the written notice to appeal by calling the MISP office at (877) 501-5085. Patients referred from RUHS Community Health Centers get the health centers' sliding fee discount at the Medical Center. Payment plans are capped at 10% of monthly family income after essential living expenses.
Sources
- Free care level
Patients with income at or below 100% of the federal poverty level are eligible for RUHS – MEDICAL CENTER Free Charity Care Program.
- Discount level
Individuals with household incomes exceeding 400% of the Federal Poverty Level (FPL) are ineligible for Financial Assistance.
- Discount steps
the expected payment will not exceed the greater of the expected Medicare or Medi-Cal reimbursement.
- Insured patients
Patients with combined income at or below 400% of federal poverty level and are uninsured or underinsured will be eligible to apply
- Asset test
Monetary assets will no longer be considered in determining eligibility for Charity care or discount payments.
- Very large bills
Annual out-of-pocket costs incurred by the individual at Riverside University Health System that exceed 10% of the patient's current family income
- What is not covered
does not apply to ER physician, contracted surgeons, radiology physicians, bills from these contracted providers cannot be discounted
- Documents
Copy of Picture Identification • Proof of current Family income (recent paystubs or income tax return) • If no income – Statement of support
- Financial counseling phone
Medically Indigent Services Program (MISP) PO BOX 9610 Moreno Valley, CA 92552 E-mail: [email protected] Phone: 877-501-5085
- No deadline
Patient may apply for Financial Assistance/Charity Care at any time.
Last checked. 2026-11-10
Something wrong? Tell us and include a link to where you saw the right answer.
Work at this hospital? Claim and verify this page.
For AI assistants, this page as Markdown.