# USC Arcadia Hospital

Hospital in Arcadia, CA. Verified from the hospital's own policy.

USC Arcadia Hospital likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.

The hospital makes the final decision.

| Household size | Free care if yearly income is up to | Discount if yearly income is up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |

Dollar amounts use the 2026 federal poverty guidelines.

## Discount steps

- 0% to 200% of poverty level, patient pays $0 (100% discount)
- 201% to 215% of poverty level, patient pays 10% (90% discount)
- 216% to 230% of poverty level, patient pays 20% (80% discount)
- 231% to 245% of poverty level, patient pays 30% (70% discount)
- 246% to 260% of poverty level, patient pays 40% (60% discount)
- 261% to 275% of poverty level, patient pays 50% (50% discount)
- 276% to 290% of poverty level, patient pays 60% (40% discount)
- 291% to 305% of poverty level, patient pays 70% (30% discount)
- 306% to 320% of poverty level, patient pays 80% (20% discount)
- 321% to 335% of poverty level, patient pays 90% (10% discount)
- 336% to 400% of poverty level, patient pays 95% (5% discount)

## How to apply

- Call (855) 532-5729 and ask for financial assistance.
- [Application form](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=bc6c99b7-72c9-4ac5-9118-45623fb64f5b)
- [Financial Assistance and Discount Policy (no effective date printed; HCAI effective date 07/29/2026)](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46)
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Bring signed application (both spouses sign if married), recent pay stubs or income tax returns.
- Very large bills. Insured patients with family income at or below 400% of the poverty level whose out-of-pocket costs at the hospital are over 10% of family income (current or prior 12 months, whichever is lower)
- Languages. English, Spanish

## If you have insurance

Insured patients can also apply for help with deductibles and copays.
Keep your insurance. Financial assistance covers bills from this one place only.

## What is covered

Covered. Emergency and medically necessary hospital services. Elective and cosmetic care is not covered.

Not covered. Doctors from the Keck School of Medicine of USC, USC Care, and independent physicians bill separately and are not covered. Charges counted as unrelated business income are not covered. An addendum (updated May 05, 2026) lists named medical groups and community physicians at this hospital who are not covered.

## State program in California

### Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)

Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.

Income levels in the program are discount up to 400% of poverty level.

Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.

How to apply. Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).

> Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/frequently-asked-questions/, checked 2026-11-10

### Hospital Bill Complaint Program (HCAI)

A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.

Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.

How to apply. File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

> If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/, checked 2026-11-10

### Emergency physician discount rule

Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.

Income levels in the program are discount up to 400% of poverty level.

Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.

How to apply. Ask the emergency physician group named on the bill for its discount payment policy.

> an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care

Source https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=c7bdd7eb-bcc0-4a84-bcab-a21b5e578d9c, checked 2026-11-10

## Notes

Free care if your family income is at or below 200% of the poverty level. From 201% to 400% you pay a share of the bill on a sliding scale, from 10% up to 95%. For uninsured patients the share is figured from the hospital's discounted cash price, not full charges. Anyone who qualifies is never billed more than amounts generally billed to insured patients (based on Medicare). Insured patients can get help with deductibles, coinsurance, copays, and Medi-Cal share of cost. Homeless patients and patients found eligible by the hospital's automated screening get 100% assistance. Above 400% there is no automatic discount, but leadership may help in special cases like a catastrophic illness or recent bankruptcy. The policy does not say it counts savings or other assets. It reviews pay stubs or tax returns. There is no stated deadline. The policy says you can reapply at any time. Approval can carry over for six months without a new full review. Appeals go to the Associate Administrator of Revenue Cycle, or in writing to Revenue Cycle Leadership, 2011 N Soto St Suite 1620, Los Angeles CA 90032. Payment plans are interest free, with monthly payments no more than 10% of monthly family income after essential living expenses. The phone number is the Keck Medicine of USC financial assistance line shared by Keck Hospital, USC Norris, USC Verdugo Hills, and USC Arcadia. The policy also lists 626-574-3594 for help in your language. The printed policy has no effective date. HCAI shows 07/29/2026.

## Sources

- Free care level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > For income levels at or below 200% of FPL, the entire hospital bill will be forgiven.
- Discount level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > financially qualified patients whose income is between 201 and 400%, inclusive, of the Federal Poverty Level.
- Discount steps https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > To qualify for discounts care, eligibility will be granted on a sliding scale basis starting at 201%
- Insured patients https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > Insured patients who are unable to pay patient liabilities, e.g., deductibles, co-insurance, or co-pays, as required by third party coverage
- Very large bills https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > A patient whose annual out-of-pocket costs incurred by the individual at UAH exceed 10 percent of the patient’s current family income
- What is not covered https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > Hospital services do not include those services provided by The Keck School of Medicine of USC (KSOM), USC Care or any independent physicians
- Documents https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > The following eligibility requirements will be reviewed: paycheck stubs or tax returns.
- Languages https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > Written materials regarding the Policy are available in English and Spanish and other languages.
- Financial counseling phone https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=bc6c99b7-72c9-4ac5-9118-45623fb64f5b
  > please contact Patient Financial Services at 855-532-5729 for Keck Hospital, USC Norris Cancer Hospital, USC Verdugo Hills Hospital and USC Arcadia.
- Facility named in policy https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=7b714d73-5589-49d8-ad92-ff14d05dcc46
  > USC Arcadia Hospital (UAH) is dedicated to research and clinical excellence

Last checked 2026-11-10.

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